This simulation is about exploring and experiencing how you can transform your current IT organization into a more Agile and Lean organization, using IT Service Management best practices such as ITIL 4.

This course teaches you all the basics of Business Information Management. It is focused on management the information provisioning and how to manage IT support organizations.

This highly interactive simulation will help participants understand traditional and agile project management, such as Scrum, and learn how to use it.