Best practice training Online and Classroom

This training lays the foundation for knowledge on organizational behavior, performance and how to influence both.

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.

This course teaches you the skills and knowledge of the Agile framework and Scrum methodology specifically with the role of Product Owner in mind. 

Agile Scrum Foundation teaches you all the basics of what Agile working and specifically Scrum means.

This simulation will help translate ITSM theory into practice, create buy-in and capture concrete improvement actions, helping to realize a customer focused culture and improve service quality.

This game helps exploring and understanding DevOps, and to identify and agree concrete actions for adopting and deploying DevOps practices.

This simulation is about exploring and experiencing how you can transform your current IT organization into a more Agile and Lean organization, using IT Service Management best practices such as ITIL 4.

This course teaches you all the basics of LEAN and how these relatie to IT management.

This course teaches you all the basics of Business Information Management. It is focused on management the information provisioning and how to manage IT support organizations.